Digital Services Act (DSA)

Information on average monthly active recipients in the European Union

In accordance with Article 24(2) of Regulation (EU) 2022/2065 (DSA), below is the number of average monthly active recipients in the EU for intermediary services falling within the scope of this article provided by Travix International (including CheapTickets, BudgetAir, Vliegwinkel, Vayama, Flugladen), calculated as an average over the 6-month period up to and including January 31, 2025.

The figures are based on the limited guidance provided by the DSA. The methodologies used to estimate the average number of monthly users will be adjusted based on updated guidance from the European Commission. In accordance with the DSA, an active recipient of the service is any natural or legal person who has used our services at least once during the relevant period. This includes users who have been exposed to the information provided by our services, regardless of whether a transaction has been made.

The average monthly number for Travix International is approximately 1.7 million.

Point of contact for authorities

In accordance with Article 11 of the DSA, Travix has designated a single point of contact for Member State authorities, the European Commission, and the European Board for Digital Services.
You can contact us at [email protected]. Please include your full name, the name of the authority, and an email address to contact you.

Reporting illegal content

If you suspect that content on our website is illegal, please report it to [email protected] and include the following information: a detailed explanation of why you believe the content is illegal, the specific location identifying the content (URL), your name, and your email address. Additionally, please include a statement confirming that the information submitted is accurate and complete.

Travix prioritizes trusted flaggers.

Internal complaint handling system

Under Article 20, you have the right to submit a complaint against our decisions, such as the decision to suspend or terminate the provision of the service, your account, or the removal of illegal content. You can submit your complaint to: [email protected].

Dispute resolution

You may contact a certified out-of-court dispute resolution body to resolve any disputes related to our decisions and actions concerning your account, your content, or the outcome of your appeal. The decision is not binding on us.

Transparency report

Travix will publish an annual transparency report in accordance with Article 15.