What is tourism mediation?

We do our utmost to respond to your complaints.
However, in the event of an unresolved dispute, you may refer the matter to the Tourism Mediator.
Following your referral, the Tourism Mediator may help you find an amicable solution to the dispute between us.
The procedure is free of charge, confidential, and independent.

How does it work?

Referring the matter to the Mediator must first be preceded by:

A written complaint sent to us
A negative response or no response within a period of 60 days.

Contact Tourism and Travel Mediation